Some Newton residents have not received their mail in almost a week, and weather seems to be the culprit.
A Patch reader in Newtonville said she has not gotten mail delivered since Dec. 31. When she called the post office she was told others had complained, too.
The recent spate of bad weather has delayed mail delivery, said Melissa Lohnes, spokeswoman for the Boston area U.S. Postal Service.
"The recent snowstorm that blanketed the area has created challenges in communities throughout the Greater Boston area, including routine delivery of the mail," Lohnes said in a statement. "The safety of our postal employees is paramount and we continually stress the importance of keeping walkways, sidewalks, and approaches to mailboxes clear from snow and ice so we can provide safe and timely mail delivery."
Conditions including streets and sidewalks that are hazardous for mail carriers to access may delay delivery, Lohnes said.
"This decision is made on a case-by-case basis and is based strictly on safety conditions," Lohnes said. "During last week’s storm, several streets in Newtownville were deemed unsafe for our carriers and mail was held until the conditions improved. As of this afternoon, all mail has been delivered to these customers."
Customers with questions or comments about their mail service can call toll-free 1-800-ASK-USPS (1-800-275-8777) or send an e-mail to the Postal Service by clicking on Customer Service at the bottom of the Postal Service’s USPS.com homepage, Lohness added.
Have you been getting your mail? If not how long have you been without service? Share in the comment section below.