How Would You Rate Newton's Customer Service/311 System?

The city received more than 800 snow-related requests during and after the Blizzard of 2013 -- did you make one of those requests?

Since the Blizzard of 2013 hit Newton, the city has received hundreds of service requests through its 311 customer service reporting system.

Between Friday, Feb. 8 and Thursday, Feb. 14, City Hall received 801 service requests related to uncleared sidewalks, unplowed streets, streets needing sanding, requests for streets to be widened, illegal snow dumping and manhole covers that came loose as a result of plowing, according to Citizens Assistance Officer Aaron Goldman.

Goldman said the city received 148 service requests between Feb. 11-14 related to uncleared sidewalks.

Launched in 2010, the city's 311 system allows residents to make requests for service both online and over the phone. Residents can inquire about anything from a broken crosswalk signal to a bees nest at a local park.

After a request is made, residents receive a confirmation e-mail along with the estimated turnaround time and tracking number. That tracking number can later be plugged into the site to see whether the request has been processed or completed.

If a request comes in through a city department or over the phone, it is also entered into the system along with other resident requests.

At a press conference in September 2012, . Roughly 17,000 of those requests were submitted by residents.

What do you think of the system? Have you used it? Does it work? Did you use it during the storm? What was the turnaround time like? Share your experiences in the comments section below.

If you have a service request to submit, fill out the online form or call 617-796-1000 or 311 from any Newton landline.


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