Newton Mayor Setti Warren has requested that Attorney General Martha Coakley and the Department of Public Utilities investigate NSTAR's performance and response to the October 30 snowstorm.
In his letter, Warren says NSTAR's response "missed the mark on all expectations, causing substantial strife to the citizen's of the city of Newton."
To view a copy of this letter, click the .pdf to the right.
Four days after the storm hit the region, more than 250 Newton customers are still without power, according to an updated on NSTAR's website posted at noon today.
Warren explains that his office contacted NSTAR prior to the weekend storm for a "storm desk" phone number, which was supposed to provide information regarding power restoration and response. On Sunday, Warren's office called the storm desk several times leaving messages and looking for updates, but did not receive information for hours, the letter said.
Initially, NSTAR told the mayor's office power would be restored between 5 p.m. and 9 p.m. Sunday night. However, as NSTAR indicates on its website, full restoration is not expected until Wednesday.
“I find NSTAR’s response to each of the recent storms to be entirely insufficient. When power is out for days at a time, it becomes a critical matter of public safety. Citizens should be able to expect timely and accurate information, as well as restoration of power in a reasonable period of time, and NSTAR has failed to meet those marks on numerous occasions,” Mayor Warren said in a press release issued this afternoon.
Warren also cited , noting that some residents were without power for nearly a week.
If you are still without power, .