On May 12, 2012, late Saturday afternoon I went into The Shoe Horn at approximately 4:00 PM, tried on 2 pieces of clothing & bought both. However, at the register one of the ladies was pushing the yarn inside the garment. I asked her if damaged goods were sold & she said no. If a customer goes into The Shoe Horn for the 1st time you must ask the return policy, as the sales people will not tell you (unless you ask, of course) “credit only, no refunds”. 1 lady “fixed” the garment (before I purchased it) & she should have been above board with me & told me the details of exchange not refund. On Sunday AM I tried on the garment & noticed 1/2 dozen pulled areas & where the lady pushed the yarn in was a knot that could be seen on the outside! I called, left a message that I would be in on Monday 10 AM, got to the store, a rude man only wanted to give me a store credit or he would order another (same) garment. I told him I didn't want another one as the same thing would happen (unravel) & I wanted my account to be credited. He was most unhelpful & had no customer or social skills. I called the Police, told them my story but they said the invoice says "no refunds". You would think that after selling damaged merchandise they would bend the rules & credit my account. I got a merchandise credit & will use it because I don’t want this money to go to waste. But after this I would never, ever go into this store again. Buyer Beware of what they don’t tell you!